- Customer Engagement Officer
Application closing date: Tuesday, 28 June 2022 • 11:59pm, Canberra time (in Canberra)
Estimated start date: Tuesday, 09 August 2022
Location of work: ACT, QLD, Offsite
Length of contract: 12 Months
Contract extensions: Not applicable
Security clearance: Must have Negative Vetting Level 1
Rates: $60 - $80 per hour (inc. super)
The ACSC has a requirement for a Customer Engagement Officer to support the capability co-lead in customer engagement and on-boarding activities for an ACSC supplied, threat and mitigations service - Australia Protective DNS (AU-PDNS). This role identifies new business opportunities across the network and drives business within a specific industry category and region, applying the ACSC on-boarding process. Customer interaction is extensive, involving influencing, presentation and negotiation. Indicative duties include, but not limited to: • Support the Capability Lead with on-boarding contract management, customer engagement, reporting and business administration with the aim of process improvement, timely outcomes and effective collaboration. • Develop and maintain comprehensive knowledge of market /industry to identify and develop a pipeline of potential customers aligned with strategic and operational priorities. • Build and maintain effective working relationships with existing customers and those in the pipeline to facilitate the on-going growth of the AUPDNS service. • Analyse available data to provide insights about existing and potential customers and to aid decision making processes. • Develop the professional skillset of staff within the team to ensure deep industry understanding of customer requirements and the Service Offering. • Be able to learn and develop basic technical understanding of the capability to actively contribute towards successful engagements between ACSC, Service Provider and Customers. A basic to intermediate knowledge of the subject matter will be required. • Acquire knowledge on the ACSC organisational structure to understand expectations from the SPO and other key areas in terms of reporting. Use appropriate systems and tools to deliver all required reports. • Monitor on-boarding progress and changes to any processes, documentation or team movements (internal and external) to take appropriate action. • Manage the transition of a customer from initial engagement to operational execution by liaising with and maintaining strong relations with Service Providers, Project Managers and key personnel. Key knowledge or experience required include: • Experience in new business development and customer engagement in Government and private sectors. • Proven ability to develop effective relationships across multiple levels of customer organisations • Strong communication and interpersonal skills • Attention to detail
- Experience in new business development and customer engagement in Government and private sectors.
- Proven ability to develop effective relationships across multiple levels of customer organisations
- Attention to detail, strong communication and interpersonal skills.
- Experience in Cyber Security and technical / industry knowledge of specific markets / industry categories.