Application closing date: Monday, 25 April 2022, 06:00 pm (in Canberra)

Estimated start date: Mon May 16 2022

Location of work: Australian Capital Territory

Length of contract: 6 months

Contract extensions: 2 x 6 months

Security clearance: Ability to obtain baseline clearance (Must be Australian Citizen)

Rates: $60 - $80 per hour (inc. super)


The Digital Identity Interim Oversight Authority (IOA) is responsible for the administration and oversight of the Digital Identity system and has requirement for a Program Support Officer to support the onboarding of new system participants onto the system and the daily operations of the IOA.

We are seeking a Program Support Officer to:
o Develop operational policies and procedures in particularly around the system governance and onboarding arrangements.
o Liaise with relevant stakeholders to ensure the effective on-boarding of new system participants.
o Lead the formulation of analysis and advice to support operations of the IOA.
o Draft operational, briefs and reports.
o Other duties as directed.


Essential Criteria

  1. Strong written and oral communication skills, including ability to communicate complex topics and produce complex reports and briefs.
  2. Ability to consult and collaborate with teams across multiple agencies in order to contribute to positive outcomes for participants of the Digital Identity System.
  3. Business analysis skills, including the ability to develop high quality business requirements and process design artefacts.
  4. Demonstrated ability to work flexibly and respond to changing priorities.


Desirable Criteria

  1. Expert skills in using a variety of planning tools, i.e. JIRA, Azure
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