Application closing date: Tuesday, 31 May 2022, 06:00 pm (in Canberra)

Estimated start date: Fri Jul 01 2022

Location of work: Victoria

Length of contract: 1/07/2022 to 30/06/2023

Contract extensions: further period(s) up to 24 months

Security clearance: Personnel must hold or be eligible to obtain a Baseline Security Clearance

Rates: $120 - $150 per hour (inc. super)


Services Australia makes government services simple so people can get on with their lives. Our goal is to make it easier to engage with the services that Australians rely on. To achieve this goal, we are transforming the way we work to deliver a simple, helpful, respectful and transparent experience for customers. The Telecommunications Services Programme (the Programme) will define, procure and implement the next generation of
telecommunications services for Services Australia and partner agencies in the Social Services Portfolio. The Programme will replace core telecommunications capabilities with modern technology and ensure service continuity for core platforms. It will also underpin the future state set out in the Agency’s digital strategy and Master Plan by 2025. The scope of the programme includes replacing existing data network capabilities, including
Local Area Network (LAN), Wide Area Network (WAN), Wireless Local Area Network (WLAN), internet carriage and management services across locations throughout Australia (including metro and remote), provided over infrastructure including Fibre, Satellite, Wireless, In-building. To ensure we are successful, the Programme is seeking a strong, experienced Senior Infrastructure Specialist / Technology Architect to bring together the requirements of the Programme to enable the transition from existing to new arrangements.

KEY SKILLS/PERSONAL ATTRIBUTES Key skills/ personal attributes SFIA skills required:

Emerging technology monitoring (EMRG) (Level 6):
• Plans and leads the identification and assessment of new and emerging technologies and the evaluation of the potential impacts, threats and opportunities.
• Creates technology roadmaps which align organisational plans with emerging technology solutions. Engages with, and influences, relevant stakeholders to obtain organisational commitment to technology roadmaps.
• Develops organisational guidelines for monitoring emerging technologies. Collaborates with internal and external parties to facilitate intelligence gathering. 

Enterprise and business architecture (STPL) (Level 6):
• Leads the creation and review of a systems capability strategy that meets the strategic requirements of the business.
• Captures and prioritises market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies.
• Develops enterprise-wide architecture and processes which ensure that the strategic application of change is embedded in the management of the organisation, ensuring the buy-in of all key stakeholders.
• Develops and presents business cases, for high-level initiatives, approval, funding and prioritisation. Sets strategies, policies, standards and practices to ensure compliance between business strategies, technology strategies, and enterprise transformation activities. 

Methods and tools (METL) (Level 6):
• Develops organisational policies, standards, and guidelines for methods and tools.
• Sets direction and leads in the introduction and use of techniques, methodologies and tools, to match overall business requirements of Senior Technology • Architect Services Australia consistency across all user groups.
• Leads the development of organisational capabilities for methods and tools (including automation) to ensure adoption and adherence to policies and standards.

IT management (ITMG) (Level 5):
• Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance.
• Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to.
• Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved.
• Provides appropriate status of Infrastructure Engineering Manager Services Australia reports to specialists, users and managers.
• Ensures that operational procedures and working practices are fit for purpose and current.

Porting/Software configuration (PORT) (Level 6):
• Ensures the availability of hardware, software, and resources for the systems testing of platform-specific versions of one or more software products.
• Defines configurations required for testing with reference to agreed testing standards.
• Evaluates new developments in the organisation and the industry and advises senior management on potential growth, problem areas and resourcing needs.
• Ensures adherence to agreed standards and good practice.

Problem management (PBMG) (Level 5):
• Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services.
• Ensures that such problems are fully documented within the relevant reporting system(s).
• Enables development of problem solutions.
• Coordinates the implementation of agreed remedies and preventative measures.
• Analyses patterns and trends.

Requirements definition and management (REQM) (Level 6): 
• Develops organisational policies, standards, and guidelines for requirements definition and management.
• Raises awareness and champions the importance and value of requirements management principles and the selection of appropriate requirements management lifecycle models.
• Drives adoption of, and adherence to, policies and standards. Develops new methods and organisational capabilities. Plans and leads scoping, requirements definition and priority setting for complex, strategic programmes.

Specialist advice (TECH) (Level 6):
• Provides organisational leadership and guidelines to promote the development and exploitation of specialist knowledge in the organisation.
• Maintains a network of recognised experts (inside and/or outside the organisation) who can deliver expert advice in areas relevant to the organisation's current and future needs.
• Provides input into professional development planning across a significant part of the organisation to further the development of appropriate expertise.

System integration and build (SINT) (Level 6):
• Develops organisational policies, standards, and guidelines for systems integration and build.
• Leads the development of organisational capabilities for systems integration and build including automation and continuous integration.
• Provides resources to ensure systems integration and build can operate effectively and ensure adoption and adherence to policies and standards.

Systems design (DESN) (Level 6):
• Develops organisational policies, standards, guidelines, and methods for systems design.
• Champions the importance and value of systems design principles and the selection of appropriate systems design lifecycle models; whether predictive (plan-driven) approaches or more adaptive (iterative/agile) approaches.
• Drives adoption of and adherence to relevant policies, standards, strategies and architectures.
• Leads systems design activities for strategic, large and complex systems development programmes.
• Develops effective implementation and procurement strategies, consistent with specified requirements, architectures and constraints of performance and feasibility.
• Develops systems designs requiring introduction of new technologies or new uses for existing technologies.

Relationship management (RLMT) (Level 5):
• Identifies the communications and relationship needs of stakeholder groups.
• Translates communications/stakeholder engagement strategies into specific activities and deliverables.
• Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
• Provides informed feedback to assess and promote understanding. 
• Facilitates business decision-making processes. Captures and disseminates technical and business information.

Service level management (SLMO) (Level 5):
• Ensures that service delivery meets agreed service levels.
• Creates and maintains a catalogue of available services.
• In consultation with the customer negotiates service level requirements and agrees service levels.
• Diagnoses service delivery problems and initiates actions to maintain or improve levels of service.
• Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness
and efficiency.

Have the ability to:
• think strategically and align operational activity accordingly.
• lead and motivate staff to achieve quality outcomes.
• manage, mentor and guide staff learning and development.
• develop and manage a range of internal and external stakeholder relationships.
• manage and resolve conflict using appropriate strategies.
• grasp expectations and concerns, and negotiate quality outcomes.
• understand the audience and context, and effectively tailor communication and communication styles.
• develop long term plans and manage work in the context of business priorities.
• undertake objective, systematic analysis and draw accurate conclusions based on evidence.
• make decisions based on professional judgement, risk evaluation and in the context of the environment.
• manage competing priorities to achieve quality outcomes and project completion.
• identify change initiatives and provide support through uncertainty and the change process.
• work highly independently under broad direction and act collaboratively.

The IT-Telecommunications Solution Engineer Key/Tasks Duties:
• Undertake a current state assessment of the agency’s processes and systems.
• Document the current Infrastructure/Carriage architecture.
• Undertake market research and analysis on solutions in the market.
• Provide expert technical advice, support, recommendations and best practices.
• Define and manage data carriage requirements to be included in an approach to market / RFQ.
• Assist in preparing materials for the RFQ (Request for Quote).
• Evaluate vendor responses to the RFQ.
• Participate in the planning, design, build and test of the new carriage solution.
• Build strategic relationships with internal and external stakeholders.
• Proactively share knowledge and expertise as the subject matter expert, and provide assistance and mentorship to less experienced colleagues.
• Oversee and prepare a range of technical documentation, reports, and templates.
• Negotiate, engage and manage relationships with other agencies and service providers to support delivery programme outcomes.
• Encourage innovation, continuous improvement and manage and support change.
• Resolve highly complex and sensitive technical issues.
• Ensure project deliverables and milestones are met on time and within budget.
• Identify and monitor risks, develop mitigation strategies and escalate issues as appropriate.
• Proactively share knowledge and expertise as the subject matter expert, and provide assistance and mentorship to less experienced colleagues.
• Collaborate with a broad range of internal and external stakeholders to achieve project outcomes.
• Attend interagency meetings and forums to influence business outcomes and share information.
• Assist in the development and implementation of strategies, operational policy and procedures and change initiatives.

Knowledge Required - IT-Telecommunications Solution Engineer: Knowledge and understanding of:
• Frameworks, legislation, policies, procedures and information management requirements relevant to the work area.
• The agency’s privacy, ethics, workplace health and safety and security protocols.
• Relevant business systems and tools. 

Deep understanding of Network infrastructure including:
• Enterprise WAN, LAN, W-LAN
• Branch / Campus:
   o Firewalls / Gateways
   o Routers, Switches
• Large Scale, multi-site, multi-location (metro and remote) 

Deep understanding of the following technologies:
• Fibre, Satellite, Wireless.
• In-building (Wi-Fi, DAS).
• Remote.
• Software Defined Networks (SDN) 

Desirable understanding:
• Integration with cloud, SaaS, SASE solutions.
• Multi-tenant environments.


Essential Criteria

  1. Tertiary qualification in information technology, computer science or engineering.
  2. Engineering / Architecture qualification.
  3. At least 5 years of relevant industry experience.

Desirable Criteria

  1. Demonstrate a deep understanding of Network infrastructure including:
    - Enterprise WAN, LAN, W-LAN
    - Branch / Campus: Firewalls / Gateways and Routers, Switches
    - Large Scale, multi-site, multi-location (metro and remote).
  2. Demonstrate a deep understanding of at least one of the following technologies:
    - Fibre
    - Satellite
    - Wireless/mobile networks
    - In-building coverage (Wi-Fi, DAS)
    - Remote telecommunications services
    - Software Defined Networks (SDN).
  3. Demonstrate a good understanding of:
    - Integration with cloud, SaaS, SASE solutions
    - Multi-tenant environments.
  4. Excellence in oral and written communication, demonstrating the ability to communicate confidently and for a wide audience (including technical, business and executive audiences).
  5. Demonstrated experience in requirements definition and management
Apply To Position